Hold Up, Here Are The Things Hotel Reception Staff Won’t Tell You

Hold Up, Here Are The Things Hotel Reception Staff Won’t Tell You

On average, hotel reception staff get paid only 10 USD per hour. And with that amount, they have to handle the complaints, the never-ending calls and the continuous, “Can I get an upgrade?” Oh, and let’s not forget the astounding pain of having to say “Hi, welcome to xxx, how may I serve you?” every single time someone comes up to the counter, which statistically is just 3 seconds after the previous customer. I mean, let’s not even start with the lunch breaks. There they are having their lunch at the counter and we know that very well but we still go up to them and say “Sorry to disturb you, but …”

Let’s admit, they have it tough, right? However, the constant 12 hour shifts do come with some perks, such as knowing a few things you won’t know about … just like the ones we’re going to tell you below!

Front Desk, Paradise Pier Hotel
Source: Photo by Wikimedia Commons user Patrick Pelletier used under CC BY-SA 4.0

That “stars” don’t mean anything

Star rating
Source: Pixabay

Well, not really. But the stars you see next to the hotels’ names on the sites don’t necessarily equate to better service. More commonly, these stars indicate the difference in facilities such as room size etc.

Want an upgrade? Come early!

Check-in counters at Beijing Hotel
Source: Photo by Wikimedia Commons user N509FZ used under CC BY-SA 4.0

Coming earlier than the supposed check in time will actually increase your chances of getting an upgrade.

They know about the one night stands that are going on

And of course, they know the parties involved in these one night stands have only just met.

Yes, you stole something

Hotel towel
Source: Pixabay

It really shows on your face if you’ve stolen something. So yes, they know you stole the towel or the toothbrush or the blanket.

The “Hi, welcome to xxx” is draining them on all aspects

Source: Pixabay

Emotionally, physically, mentally, every kind of aspect you can think of. Cut down on the “customer is always right” sass, pretty please!

Calling the hotel directly will get you a lower rate

Source: Pixabay

Calling the hotel directly instead of on a toll-free line will guarantee you a lower rate because you’ll be talking directly to a member of staff and most times, they’ll give you prices that are much lower than those shown on the hotel’s site, booking sites, and even the ones you hear on the booking line.

Nope, the elevator will not be repaired by this evening

Source: Pixabay

Yes, we lied. The elevators will only be repaired once we actually get around to calling the repairman, which will be anytime nearing to next week.

Asking for an upgrade when the other guests are around won’t get you an upgrade

Hotel reception
Source: Photo by Wikimedia Commons user Upsontedmuilo used under CC BY-SA 3.0

Well, it goes without saying, doesn’t it? If we were to actually give you an upgrade, the other guests would think they have a chance and the cycle just goes on!

And there you have it!

Hotel staff do have it pretty tough, we admit. Tip? Tone down on the sass and you might actually get yourself an upgrade without trying too hard!

Disclosure: Trip101 selects the listings in our articles independently. Some of the listings in this article contain affiliate links.

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Aisyah is obsessed with the written word. She just loves reading and writing. It’s almost as if that’s her daily mantra. When not writing, she can be found watching Netflix with her three cats at...Read more

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