Service Excellence Is The Jewel In Auckland’s Crowne Plaza Hotel

Review of Crowne Plaza Auckland, an IHG Hotel | 128 Albert Street
auckland crowne plaza
  • Trip101 Review
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Jolyn
Jolyn 
Updated
| 3 min read

Located close to many of Auckland’s attractions, the Crowne Plaza offers everything you would expect from an upmarket hotel. Well-appointed rooms with comfortable beds, in-house bar and dining options, a sauna and fitness centre for the health conscious and undercover parking are just a start. From check-in to check-out, the service quality from friendly and professional staff is exceptional.

Going to the bar, restaurant or to make enquiries at the front desk, someone was always on hand to assist. No standing around waiting. This was impressive given the hotel was filled with visiting FIFA under 20 soccer teams at the time.

Ample room to move around

Supreme comfort for a great night’s sleep

Superior rooms have plenty of space to relax and give you a choice of one king, or two queen / double beds. These are some of the most comfortable beds this writer has slept in. WI-FI access is standard in every room and is complimentary for members of the hotel’s rewards club. Where many hotels have a 10am check-out, the Crowne Plaza has check-out times of 11am or up to 2pm for reward club members. These later check outs allow you to enjoy a more leisurely breakfast or give you the option of lazing in bed a little longer.

Take time to read the complimentary newspaper that will be delivered to your door on request or following breakfast, you can explore the shops in the atrium below the hotel. Executive club accommodation is located on the upper floors and provides city views from your room. It also gives you access to the club lounge on level 28 where you are served complimentary all day refreshments, evening drinks and a gourmet continental breakfast in the morning.

Sit back and relax

Ambience at the Aria

The Aria Restaurant and Bar caters for breakfast, lunch and dinner. The buffet breakfast is a veritable feast of continental and cooked selections. Covering a range of choices including assorted cereals, pastries and baked goods, cold cuts, cheeses, soup, bacon, waffles and pancakes and freshly cooked eggs to order.

The lobby lounge has comfortable couches and seating that is a great place to relax with a coffee after a spot of shopping. Meet up with friends or enjoy light refreshments at the bar before heading to dinner. If you choose to try somewhere outside the hotel for dinner, there are many very good restaurants within a short walk of the hotel and staff are happy to make recommendations.

Located in the heart of the city

Sky Tower, a high point in Auckland

Centrally located close to some of Auckland’s main attractions you can enjoy the convenience and easy access to many of the city sights and activities. The Crowne Plaza is barely a five minute walk from the Sky City Casino Complex and Sky Tower. Here you can play the tables, enjoy live entertainment or take in stunning 360 degree views from the Sky Deck. For the more adventurous, you can do the SkyWalk and enjoy those views walking around a narrow platform outside the tower. Alternatively or as well, the SkyJump will have you leaping 192m at up to 85km / 52.8mi per hour.

Two short blocks from the hotel is Queen Street which is Auckland’s city centre and hub. Home to a variety of nightlife, cinemas and entertainment. Here you will also find major banks and plenty of high street and designer shops. There is plenty to do and see in Auckland and whether you are new to the city or a returning guest, the tour desk and Concierge at the Crowne Plaza are on hand to provide information and to help with any bookings.

Shopping so close you don’t need to leave

service excellence is the jewel in auckland’s crowne plaza hotel | shopping so close you don’t need to leave

Limited for time? No problem. The hotel is located above the Atrium on Elliot where you can shop at over 60 stores from fashion, fitness and accessories through to health and beauty products and services. Dine at one of the centres restaurants and cafes or grab something on the go. The food court provides a variety of Asian choices, bakery goods, sandwiches and gelato.

A great place to stay

Not only does the Crowne Plaza Hotel offer a comfortable place to stay and convenience of location but they also provide a ‘book with us’ price guarantee. This promises the best publicly available prices are found on their own website. If you can find a cheaper price somewhere else, the first night is free. Check the website for details.

Disclosure: Trip101 selects the listings in our articles independently. Some of the listings in this article contain affiliate links.

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